FREE EXPRESS SHIPPING WITH AUSTRALIAN ORDERS OVER $150 || COVID-19 CAUSING SHIPPING DELAYS

FAQ


WHEN WILL YOU BE RESTOCKING YOUR WEBSITE?

We restock our website every Friday afternoon at 5pm AEST with all the stock we have made during the week. Sometimes life can get in the way of this so check our instagram stories on a Friday to see if the restock will be live that day. 

WILL YOU BE MAKING MORE OF THESE?

All our garments are made from recycled fabrics meaning there is SUPER limited of each piece or even possibly a one off. We do this as a way to reduce the amount of fabrics heading to landfill & to inspire people to up-cycle and recycle.

We recommend purchasing something you fancy as soon as you see it to ensure you don't miss out as its highly unlikely for that garment to ever be replicated. This also means you won't see anyone in the same outfit as you and we hope you cherish your garment even more as it's as unique as you are.

CUSTOM ORDERS

Custom orders available through email, contact us at raphael.handmade@outlook.com

SHOPPING IN PERSON

Follow our instagram page @raphael.handmade for upcoming markets & events. We also open up our Byron Bay warehouse to the public between Mon-Fri 10am-4pm.
Address
4/20 Acacia St, Byron Bay NSW 2481

SIZING (everything apart from Lace up flares)

X-Small - AU 6-8

Small - Au 8-10

Medium - AU 10-12

Large - AU 12-14

X-Large - 14-16

Lace up Flare SIZING

X-Small - 6

Small - 8

Medium - 10

Large - 12

*please read garment description as some fabrics give more than others to ensure perfect fit

Custom sizes also available. Please contact us via email;
raphael.handmade@outlook.com

SHIPPING

Before ordering please check estimated delivery time for your country/region. 

All packages are sent with Australia Post.

If you would like to know how long your parcel will take to arrive, the post code in which we send from is "2483" in Australia. Use the below link to get a postage estimate:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

If you haven't received your parcel within the estimated delivery times contact us via email to raphael.handmade@outlook.com

With international shipping if you select "NO TRACKING" shipping please don't email us asking for your tracking number as it doesn't exist. We recommend ordering with tracking to ensure safe and more prompt delivery of your order but offer no tracking to reduce costs.

WE ARE NOT RESPONSIBLE FOR LOST PARCELS WHEN ‘NO TRACKING’ IS SELECTED ON INTERNATIONAL PARCELS.

PICK UPS?

If you're a Byron local or passing through you are able to pick up orders from our warehouse in Byron Arts & Industrial Estate. 

Please use code PICKUP at checkout to avoid shipping costs.

Address is 4/20 Acacia St, Byron Bay. Pick ups available between Mon-Fri 10am-4pm. Please leave estimated time and date for pick up in the Special Instructions box at checkout. 

REFUNDS/EXCHANGE/STORE CREDIT

We accept returns for faulty garments as long as the garment is unworn, not damaged with tags intact, we will offer a store credit, exchange or refund for the cost of the garment. In the event of a faulty garment we will cover costs of shipping back to Raphael, please email to arrange this.

In the situation of an incorrect size purchased we will offer our customer a store credit ONLY, please ensure you read size charts before purchasing. The cost of postage back to Raphael is the customers responsibility.

Please email raphael.handmade@outlook.com